"Support Platform" with your AF account or Mira Game Community account and report your case." />
 
Home > Support

** Support **

 

 

If you met any problems about Asura Force Online, please login “Mira Game Community”

–> “Support Platform with your AF account or Mira Game Community account and report your case.

 

>> Item Compensation Rules

 

Compensation rules below will be executed on Jan.1, 2014.

 

  • Except for an agreement between seller and buyer in advance, GM won't compensate items which have been sold through stall or auction.
  • Force Sprite Compensation:
    If a Force Sprite has been deleted, player has to provide screenshot about the Force Sprite, including its level, enhancement level, and quality. GM will compensate player a Force Essence (bound) or a Force Sprite (level 1).
  • Pet Compensation:
    If a pet has been deleted, player has to provide screenshot about the pet, including its skills.  GM will compensate player a pet of level 1
  • Mount Compensation:
    If a mount has been deleted, player has to provide screenshot to describe the details of mount. Details include mount's level, enhancement level, type, star level and Perfectness of Assistant Attribute. GM will compensate player a mount of the same enhancement level and with similar mount details. If player can't offer a screenshot, GM will compensate a mount (level 1) of the same enhancement level and random mount details.
  • In some special cases, GM has the right to decide whether to compensate or not.
  • [Updating] Compensation in case of random changes
    After using some items, player will get a random result. Below are compensation details for this kind of events.
    A. Enhancement:
    • Player's item enhancement level has reached a top achievement of +6 (or higher); and failed 7 (or more) times when enhancing to the next top achievement level, GM will help player to enhance to the next top achievement level.
    • Player's item enhancement level has reached a top achievement of +6 (or higher); and failed 5 times when enhancing to the next top achievement level, GM will help player to regain the top achievement level.
    B. Mount:
    • If a player failed to upgrade mount quality after using 15 (or more) pieces of Mount Upgrade Stones, GM will help player to complete the upgrading.
    • If a player failed to get desired mount type after using 5 (or more) pieces of Mount Bone Pills, GM will help player to complete the goal.
      If a player failed to get good star level after using 10 (or more) pieces of Mount Muscle Pills, GM will help player to complete the goal.
      If a player failed to get good "Perfectness of Assistant Attribute" after using 20 (or more) pieces of Mount Marrow Pills, GM will help player to gain 50% (or more) Perfectness on 5 (or more) pieces of Assistant Attributes.
    C. Refresh item attribute:
    • Refer to purple quality weapon and gears, if a player didn't get desired attribute after using 28 (or more) pieces of Alchemist Stone (level 2), GM will help player to get the desired attribute.
      *Player's desired attribute must be an actual existed attribute.
    • Refer to purple quality headwear and shoulderpads, if a player didn't get desired attribute after using 14 (or more) pieces of Alchemist Stone (level 2), GM will help player to get the desired attribute.
      *Player's desired attribute must be an actual existed attribute.
    • Refer to orange quality weapon and gears, if a player didn't get desired attribute after using 14 (or more) pieces of Alchemist Stone (level 3), GM will help player to get the desired attribute.
      *Player's desired attribute must be an actual existed attribute.
    • Refer to purple quality headwear and shoulderpads, if a player didn't get desired attribute after using 7 (or more) pieces of Alchemist Stone (level 3), GM will help player to get the desired attribute.
      *Player's desired attribute must be an actual existed attribute.
  • If players buy wrong items from ingame shops, GMs don't have the responsibility of exchanging the right items with them. This rules is made for the fairness for all players.

 

>> Player rule

 

  • Player is not allowed to abuse "Sign-in" system to get plenty of illegal gains. If player finds any system problems in game, please contact GM: Vickie or report to support platform. Generally, player who abuses system to get illegal gains will be banned forever.
  • In general, if GM finds player talks in non-English or speaks rudely (in realm channel or world channel), GM will mute this player for 5 minutes immediately.
  • Share / trade / buy / sell account is forbidden and won't be protected. If any player get loss because of these behaviors, GM won't be responsible for it.
  • Anyone who pretends to be GM / AF official staff and gets player's account information / items by cheating will be banned forever.
  • If necessary, player rules will be supplemented or adjusted according to actual situation.

 

 

>> GM rule

 

  • GM is not allowed to abuse players in world channel or realm channel. If GM broke the rule, he has to apologize in public.
  • During game event, GM is responsible to propagandize event and announce winner list.
  • GM is not allowed to give special item to player without proper reason.
  • GM is not allowed to ban player's account without proper reason.
  • If player doesn't agree GM's disposal, GM is responsible to give reasonable explanations.
  • If necessary, GM rules will be supplemented or adjusted according to actual situation.